FAQ
Just in case we can get you an answer immediately, here are some FAQs and answers:
What are your shipping charges & services?
NO CHARGE for USA orders & Canada orders $150+! Free shipping & free returns on all USA orders from proudmaryfootwear.com!
We ship from New Orleans, LA, USA using USPS and UPS. It typically takes 2 days in the South, 2-3 days for the East Coast and up to 4-6 days for California and everywhere in between. All packages have tracking and you will receive a tracking number when your product ships.
How soon do you ship after an order is placed?
Typically within 1-2 business days. If for any reason there is a delay beyond 3 business days, you will get an email giving you an update on your order. During holiday times, orders can take 3-4 business days to process.
Do you ship internationally?
At this time, we are only shipping to the USA, Canada (under $150: flat fee of $20), Europe (flat fee of $20), and Australia (flat fee of $20) based on customer requests.
Please feel free to reach out for any other international requests, including purchasing wholesale. Please email us at info@catrinka.com with the quantity requested and the destination and we will give you a shipping cost estimate.
Please note that countries outside of the USA may require additional fees/taxes being paid prior to receiving your package.
Do you accept returns & exchanges?
Yes, of unused products with original packaging and tags, within 30 days of purchase. Please reach out to us at info@catrinka.com for a return label to use for any USA purchases. We will cover the outbound shipping cost for any exchange within the USA.
Do you collect sales tax, and if so, where and what %?
In accordance with Louisiana law, we collect sales tax of 9.45% for online orders from New Orleans, Louisiana.
Where are you located and how can I contact you?
We are located in New Orleans, LA and would absolutely love to hear from you. Please use any of the methods listed at the top of this page and we will be right back in touch. Also feel free to stop by our headquarters, 5418 Magazine St, New Orleans, LA 70115.
ABOUT OUR FOOTWEAR
Who makes your shoes?
Women artisans in Morocco, paid a fair wage, hand make each and every one of our high-quality shoes. Many of the women are widowed or divorced, and use the work of making stunning raffia shoes to be a part of a community, as well as make a wage for themselves to be independent.
What oversight do you have over your supply chain?
We work with local coordinators in Morocco who have been audited to ensure they have ethical sourcing practices and stand by supporting artisans in Morocco fairly. Our coordinators also refuse to work with foreign retailers who will not abide by paying their people adequately. We work with people who believe in the value of craftsmanship and the people behind the products they export.
Additionally, we make at least 1 trip annually to visit our sourcing partners in Morocco. We plan our trips around the holidays that artisans take off, the lunches they have at home, and any other work/life needs we need to because we aim to respect the people we work with.
What exactly is raffia made of?
Raffia is a natural fiber made from palm trees, but sliced more thinly than the traditional palm goods you’ll find, such as handbags and furniture.
What are your shoe soles made from?
Our shoe soles are made from scrap cow leather. Every shoe’s leather will look a bit different, as it is distressed, untreated, and chemical-free.
Where are your products made & sourced from?
All of Proud Mary Footwear's products are made in Morocco. Women artisans make the raffia upper.
The raffia used in making the shoes is sourced from Madagascar and the leather sole is sourced from Europe.
Why are your products expensive?
All of our products are handmade by one or more women and are made in small batches. The women who make our products are paid fairly and the workshop we work with offers regular time off. We are a small company with limited edition products, all of which are made individually by hand, so do not benefit from economies of scale from large volume orders. All of these things make our products ethical, and unique, but they do not make them cheap!
We do not source inexpensive shoes from the outset and we know that to make a serious impact, we need to scale—providing a ton of work to the artisans who make our shoes. Scaling in large quantities means sharing our sales with business partners (other retailers) and uplifting them in our process as well. We sell a high-quality product that impacts the women who make them, the coordinators we purchase from, us, and the small retailers we work with. We have priced our shoes as low as we can to keep these goals in mind.